Here are a few steps to try!
- Verify the app or web browser is up to date.
- Make sure your ringer/volume is turned on. It doesn't hurt to turn the sound off and then back on again, as well.
- Verify “Do Not Disturb” is currently disabled by checking your device's settings.
After following these steps, log back into the Tinyhood app/site, navigate to your course, play a video, and turn the volume to the desired level.